COVIDSafe Ticketing and Events Information
The wellbeing of all patrons, staff, artists and crew is our priority. We are committed to doing everything that we can to protect our Community.
The MECC is operating in accordance with the current QLD Health Directive.
In line with Queensland Government Health Directive, from 17 December 2021, all who come to MECC will need to be fully vaccinated (16+ years) or medically exempt. You’ll need to register on arrival via the Check in Qld app and the easiest way to show proof of vaccination is to link your certificate or exemption through the app.
Masks are mandatory at The MECC, and we ask that you bring your own mask to the theatre with you. As The MECC is operating at 100% capacity under Queensland Government health directives, please be aware there may be patrons occupying the seats directly beside, behind or in front of you during a performance.
COVIDSafe Ticketing Terms and Conditions
IMPORTANT: Please read the COVIDSafe ticketing terms and conditions here, which are in addition to our standard terms and conditions, prior to purchasing your tickets.
For Event Organisers
Find information on holding a COVIDSafe event at the MECC here.
If any of the following apply to you or any member of your booking party, you or they must not come to The MECC:
If these apply to you or any member of your booking party, please contact MECC Box Office to arrange a refund for that ticket. You can contact MECC Box Office on 4961 9777 Monday to Friday, 9am to 4.30pm, Saturday 10am to 1pm. 60 minutes prior to show start time. Refunds will not apply if the ticket holder attends the venue, displays these symptoms, and is asked to leave.
Things we need you to do
We encourage purchasing your tickets online or via phone wherever possible. Paper tickets will not be printed at any time. Tickets will be issued in a digital, PDF format and will be sent by email to the ticket purchaser, not to each individual.
Where do I enter the venue?
To alleviate crowding, we now have allocated entrances to the venue, as well as door numbers. Please check your ticket carefully for your allocated entrance and door number. See the map below to get familiar with new names for our entries and spaces or open it here.
Where is the best place to park?
See the map below for the closest parking to your allocated entrance door. Click here to enlarge it.
We’re open early
Doors to the foyer spaces will open 60 minutes prior to the event.
Have your ticket ready
Have your ticket ready on your phone or print at home ticket ready for scanning.
Good hygiene is in your hands